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On this page you will find answers to the most frequent asked questions concerning the use of erWin.

However, if you do not find any questions which match your problem please contact the erWin Support .

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Question & Answer

Do you have any questions? You may find the answers here!

Dear erWin Customer,

During the time between 05.12.2021 and 05.12.2021 between 06:00:00 and 11:20 (UTC-0) erWin is not available due to maintenance work/ system modifications.

please accept our apologies for the inconvenience.

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1.How much do I have to pay to use erWin?
erWin’s costs depend on the desired access duration.You have the option of requesting access to Online service information either for one hour, one day, one week, one month, or one year.

2. How do I receive my password?
The password will be sent to your email address shortly after you have registered.

3. Forgotten your password?
Then go to the Forgotten your password? page. Enter your email address there and then click on Send. You will immediately be sent a new password by email, and you can change this to a personal password after you have logged in.

4. Login failed!
Check that you entered your email address and your password correctly. When you enter the password, make sure you use the correct uppercase and lowercase letters.

5.The document can be opened, but only one page is legible.
Older versions of Adobe Acrobat Reader can cause problems when reading the documents.Please install the latest version ofAcrobat Readerwhich is available free of charge.

6.Can I also use erWin with other browsers?
The erWin online shop has been optimised for Microsoft Internet Explorer.Also refer toSystem requirements.

7.Will the erWin range be expanded in the future?
The erWin Online site is not yet complete.New documents are constantly being added.

8.System requirements
System requirements

9.How much time is there between ordering and activation?
The flat rate is activated immediately after completion of the booking in the shopping cart.

10.Feedback Button

You can make inquiries regarding the contents of documents via the Feedback ChannelUse the FEEDBACK/Create button under the menu item "Repair and maintenance information" for this purpose.You must have a valid flat rate in order to use this function and receive an answer to your question.